Is the University closed?

The University remains open and operational with appropriate measures to protect the health of the community. 

Services on campus will be substantially reduced. This includes library hours and spaces, dining services, and other functions where reducing operations supports the public health mandate. We will be able to support the needs of any students and mandatory staff who remain on campus. As many services and functions as possible will be converted to remote options.

Are there any confirmed cases of coronavirus on campus?

There are no confirmed COVID-19 cases on campus, but there is one confirmed case in Guilford County at this time.

How are classes being handled?

We will transition classes to the online environment by March 23rd. Our shift to mostly online instruction is being done out of an abundance of caution. 

Courses listed here were originally planned to continue face-to-face, but now must be indefinitely suspended. Faculty planning to teach these classes and students enrolled in them will soon receive a separate communication with details about how we will work to minimize impacts on academic progression.  

Faculty can visit keepteaching.uncg.edu. Students can visit keeplearning.uncg.edu.

How will I complete my final exam, capstone project, performance, or other end-of-term assignment?

We are working diligently to understand the needs of students and instructors, and to provide every opportunity for students to keep learning while we ensure the safety of our campus and students. Course instructors are the best source of information about academic assignments.

I live on campus. What should I do?

Effective immediately, students must have vacated all UNCG residence halls, suites, and apartments by 5 p.m. Friday, March 20. This included removing personal belongings and turning in keys, similar to the move-out process at the end of spring semester. Students who are not removing all of their belongings should keep their room key for when they return to pick up belongings at a later date. After Friday, March 20th at 5 p.m., students may not return to collect any items left behind until directed.

Students who are away from UNCG and not currently in campus housing should not return for their remaining belongings until directed.

Our strong preference is for students to return home if at all possible, rather than moving into off-campus housing in groups. This best serves our students and the public health mandate for social distancing.

Based on state guidance, we will keep a limited number of residence hall spaces open for those who do not have any practical alternative. No student will be left without a viable option. Only students who secure an exception (which includes a health screening) from Student Affairs will be allowed to remain on campus past Friday, March 20. The window for submitting exceptions has closed, 12 p.m. on Wednesday, March 18. Decisions on exceptions will be made as soon as possible. Students who receive an exception may be moved to a different location to remain on campus. Details are available here.

It is reasonable to plan for confirmed cases within the UNCG population to emerge at some point. UNCG does have the capability to quarantine or isolate students who remain on campus should the need arise. Students remaining on campus should contact Student Health Services immediately if they feel ill. Those leaving campus should contact their healthcare provider or local healthcare resources.

See Housing & Residence Life FAQ’s here.

I can’t move home. Can I stay on campus?

We know there will be extenuating circumstances for some students who could not leave campus by March 20th. Based on state guidance, we will keep a limited number of residence hall spaces open for those who do not have any practical alternative. No student will be left without a viable option. Only students who secured an exception (which includes a health screening) from Student Affairs will be allowed to remain on campus past Friday, March 20. The window for submitting exceptions has closed, 12 p.m. on Wednesday, March 18. Decisions on exceptions will be made as soon as possible. Students who receive an exception may be moved to a different location to remain on campus. Details are available here.

Will dining services and other facilities/services remain open?

Yes, but services on campus will be substantially reduced. This includes library hours and spaces, dining services, and other functions where reducing operations supports the public health mandate. We will be able to support the needs of any students and mandatory staff who remain on campus. As many services and functions as possible will be converted to remote options. More details on reduced operations will be communicated as soon as possible.

Based on the new restrictions and operational directives announced on March 17, as well as state guidance to help mitigate the spread of COVID-19, there are revisions to our hours of service and availability of facilities for Saturday, March 21-Tuesday, March 31. These revisions include:

Updated Dining hours for March 21-31:

Fountain View Dining:

  • All items will be pre-packaged and will be set up at Street Eats upstairs Fountain View. These items are also available for purchase by mandatory staff for $5
  • A weekly menu will be available on the Spartan Dining webpage.
  • 11 a.m.-1 p.m. Lunch Pickup
  • 4:30 p.m.-6 p.m. Dinner & Next-day Breakfast Pickup
  • Consistent with state mandates covering all restaurants, there will be takeout meals only (No dine in).

Spartan Market

  • 11 a.m.-6 p.m.
  • Spartan Combos To-Go will be available.

Updated Transportation hours for March 21-31:

Campus Loop

  • 10:30 a.m. – 1:30 p.m.
  • 4 p.m. – 6:30 p.m

Note: Riders may experience longer cycle times.

Postal Services hours M-F

Student Mail and Package Pickup/Dropoff at Business Center

  • 10:30 a.m. – 1:30 p.m.

Campus Mail and Package Pickup/Dropoff at 525 Tate Street

  • 12-3 p.m.
  • Offices and departments who receive packages will be called to inform them they should be picked up.

ID Center hours M-F:

  • 10:30 a.m.-1:30 p.m.

Parking for March 21-31:

  • Park and Ride will be closed. Holders of E/WE/KE/ME permits may park in C Commuter lots
  • EB Permit holders may park in B spaces.
  • Parking decks are available for free.

Library Hours

  • Jackson Library: Closed, but available online
  • Music Library: Closed.
  • Book drops opened and collected.
  • Various virtual services opened as listed on the website.
  • Virtual chat directly with a librarian to answer questions or find an expert: 1-5 p.m. Saturday and 1-7 p.m. Sunday
  • Jackson Library Superlab: Closed

Additional hours of operation (until further notice):

  • The Weatherspoon Art Museum: Closed
  • Campus Bookstore: Closed
  • EUC Building: Closed
  • Leonard J. Kaplan Wellness Center: Closed

We will make additional announcements and communicate any changes as quickly as possible and as often as needed.

Will there be access to academic and office buildings to retrieve belongings?

Beginning on the evening of Friday, March 20, buildings will be secured as they are during a standard University break. Employees will be required to use ID cards and/or keys to access their buildings and offices.

If you will need to access your building after Friday, please make sure that your Spartan Card is set up to allow access.

If you believe your Spartan Card should give you access but does not, please email fowork@uncg.edu or call 336-334-5684.

If you have never requested that your card be set up to allow you access, please visit this website and complete the request form. Your supervisor will need to authorize the request.

Please do not call the UNCG Police Department to get building access. If you have questions or concerns, please contact your supervisor or department head/chair.

Thank you for your patience. If you have questions or concerns, please contact your supervisor or department head/chair.

What is the plan for Commencement?

To prioritize the health of our students and our shared community, we have determined, consistent with UNC System guidance, that we must cancel all of our May 2020 commencement ceremonies in Greensboro.

We know this is a milestone that our students and families treasure. Given public health concerns, we simply cannot have a full ceremony together. We are now working to find meaningful alternatives to celebrate this hard-earned achievement for our graduates. This includes inviting our May 2020 graduates to participate in our already-scheduled December 2020 commencement ceremonies.

How can I protect myself and others?

Those students who remain on campus and all UNCG employees should practice smart hygiene and social distancing techniques. More information and guidance is available on the CDC’s website. This includes:

  • Wash your hands for 20 seconds with soap and water or use an alcohol-based hand sanitizer.
  • Avoid shaking hands.
  • Cover your cough with a tissue or sneeze/cough into your elbow.
  • Do not share food.
  • Keep exercise equipment and other shared assets clean.
  • Disinfect frequently touched objects using a regular household cleaning spray or wipe.
  • Stay home when you are sick and avoid close contact with those who are sick.
  • Avoid touching your eyes, nose, and mouth.
I am an employee of the University. What do I do?

UNCG is open and employees are expected to work and deliver on their job expectations. 

All employees who can telework must begin doing so as soon as possible and no later than close of business on Wednesday, March 18. Remote work shall continue through Tuesday, March 31, 2020. Employees who are not able to work remotely, including temporary and student employees, will receive administrative leave for time missed through March 31, 2020.

By now, supervisors should have informed mandatory employees of their requirement to either work remotely or continue reporting to campus. If this has not been done, it must be communicated immediately. Due to the unforeseen impact of COVID-19, mandatory status may change throughout the course of the next several weeks and clear communication of employee expectations is vital.

The UNC System, in coordination with the Office of State Human Resources, has issued COVID-19 Special Faculty and Staff Work and Leave Provisions which are effective March 16 – March 31. These provisions provide for the assignment of mandatory employees as well as special leave provisions for employees who are unable to work due to certain circumstances related to COVID-19. These provisions apply to all EHRA and SHRA University employees including temporary and student employees.

Mandatory employees are those employees who are directed by their supervisor to physically report to work, at a designated University worksite not their personal residence or alternative location, at specific dates and times.

It is expected that student-facing offices will remain operational remotely, with sufficient onsite staffing to support students who must remain on campus, and all other phones forwarded and email monitored as needed

If you are designated as a COVID-19 mandatory employee, you are expected to continue to report to campus as instructed unless you are unable to do so due to:

  • symptoms of a cold, flu, or COVID-19;
  • are a caregiver for a dependent who has these symptoms;
  • have childcare or eldercare responsibilities; or
  • you, or someone you are providing care to, are considered to be “high-risk” for contracting COVID-19

Designation as a mandatory employee may be changed by management at any time due to the operational needs of the University and COVID-19 developments.

If all or part of your position responsibilities can be completed remotely, you are expected to immediately transition to a remote work environment. Remote work shall continue through Tuesday, March 31, 2020.

You will be eligible to receive paid administrative leave if:

  • you are unable to work due to the conditions listed above, and/or
  • all or part of your position responsibilities cannot be completed remotely due to the type of work you perform.

If you have been designated as a COVID-19 mandatory employee and cannot report, you must notify your supervisor immediately. You must provide them with the reason you will not be able to report. Failure to notify your supervisor may create operational difficulties that can otherwise be avoided. You may work remotely if possible.

If you are on other pre-approved leave, choose not to work, or are unavailable for reasons other than provided for in the special COVID-19 leave provisions, you must use leave in accordance with applicable leave policies (e.g., compensatory time, sick leave, vacation leave, parental leave, bonus leave, etc.).

You are expected to maintain contact with your supervisor during this time period to keep them updated on your status and discuss work issues.

ITS has put together a website https://keepworking.uncg.edu/ to assist those working remotely. See the University’s teleworking policy.

Student employees cannot be designated as mandatory.

Regardless of mandatory or non-mandatory status, maximum consideration should be afforded to granting teleworking flexibility to those individuals who are identified by public health authorities as at high risk or who are caregivers for such individuals. Employees who have health conditions or other personal circumstances that would cause them to not report to work need to discuss their options with their supervisor.  Each situation will be reviewed on a case-by-case basis to determine appropriate action.  Employees designated as mandatory may be subject to disciplinary action for willful failure to report for or remain at work.  

As under any other circumstance, employees should notify their supervisor and use appropriate leave if they need to miss work.

We recognize that this is a challenging environment here at work, and as we collectively adjust our lives,  ComPsych, the University’s Employee Assistance Program, is a resource available to help employees through stressful situations and events.  Those who may worry about the development of COVID-19 and its impact may utilize this free service which is available as a University benefit.

The Human Resources Department is currently working on guidance to supervisors and timekeepers on how to report COVID-19 Special Leave and expect to have such available by Thursday, March 19.
Please review the COVID-19 Special Faculty and Staff Work and Leave Provisions. Questions can be directed to your Business Partner or the Human Resources Department for staff and to Faculty Personnel Services for faculty.

I am a student employee. What do I do?

Student employees cannot be designated as mandatory, but we understand student employment plays a critical role in providing financial support for students’ educational progress while also enabling opportunities for experiential learning. As stated in other recent communications, UNCG remains open and the work of the University continues. Students’ ability to continue to make academic progress while not assuming additional financial burdens remains our priority.

We will hold students harmless from a financial standpoint; if a student is unable to work or no work is available, the student will still be paid for hours they are expected to work. 

Productivity and getting the work of the University done remains a priority. When at all possible, employers should identify alternate projects or tasks that can be completed during this time period by student employees.  A team is currently working to understand the likely financial implications to the University and will work closely with departments to address these issues. 

Federal Work Study
For more information regarding federal work study, please visit the update shared previously. 

Graduate Assistants
The Graduate School has communicated that supervisors should follow the guidelines above and pay graduate assistants for the remainder of the semester. The previously provided guidelines regarding teleworking for all employees apply to graduate assistants as well.

Contract and Grant-Funded Student Positions
The Office of Research and Engagement will work with principal investigators to identify financing if contract/grant funding cannot be used to support the student financial commitments.

I am planning an on-campus event, or I was going to attend an event on campus. Are events cancelled?

Based on the most recent federal guidance, event restrictions have now been further tightened and people are discouraged from gathering in groups of 10 or more. We do not anticipate granting many exceptions to this guidance, but anyone wishing to discuss a possible exception should contact the Provost’s Office (academic activities) or the Chancellor’s Office (other University activities).

I was planning on travelling. What should I do?

Effective March 2nd, UNCG prohibited university-related travel to CDC-designated Level 2 and Level 3 countries. The University will not reimburse travel to these areas if the travel originated on or after that date.

Faculty and staff are strongly encouraged to register any international travel plans here. Please consult with the International Programs Office if you have questions.

University-sponsored travel outside of North Carolina or within the state to gatherings of 10 people or more shall be suspended unless prior written authorization to travel is given by the Chancellor or Provost. This prohibition includes student organizations. 

Though we can’t place restrictions on personal travel, we strongly recommend that staff and faculty avoid travel to areas with active community transmission. If you choose to travel to areas in our country that have been impacted, please be aware that recommendations regarding self-quarantine can change quickly. Should that happen, the University may put restrictions in place. See the University’s Novel COVID-19 Information Page for links to information about affected areas. 

We strongly encourage anyone with travel plans to consult the CDC and State Department websites to ensure you are aware of the most up-to-date recommendations. In addition, regular campus updates about coronavirus are being posted on the UNCG COVID-19 website. For questions about travel associated with sponsored programs, contact Contract and Grants Accounting, the Associate Dean of Research in your college or school, or the Vice Chancellor for Research and Engagement. Other travel-related questions can be directed to Accounts Payable.

I have official travel plans with the University. What should I do?

If travel has been pre-approved and the plans are canceled or changed due to circumstances beyond the traveler’s control (e.g., a meeting or conference is canceled by the host; flights are canceled; the destination is designated as a Level 2 or 3 area by the Centers for Disease Control and Prevention) or you cancel based on personal health considerations, the University will cover any prepaid cancellation, or change fees from a state or discretionary funding source. If paid from grants, please check with Contracts and Grants as to whether reimbursement can be paid from the grant (or if not, whether another source can be identified). Refunding of any expenses that have been charged to university sources, including prepaid expenses, must be repaid to the University. Any other credits or refunds provided to the traveler must be used for university related travel or reimbursed to the University or sponsored fund source.Proof of cancellation will be required.

We strongly encourage anyone with travel plans to consult the CDC and State Department websites to ensure you are aware of the most up-to-date recommendations. For questions about travel associated with sponsored programs, contact Contract and Grants Accounting, the Associate Dean of Research in your college or school, or the Vice Chancellor for Research and Engagement. Other travel-related questions can be directed to Accounts Payable.

What is a State of Emergency and how does that impact the University? 

North Carolina Governor Roy Cooper issued a State of Emergency for North Carolina on March 10th in response to COVID-19. A State of Emergency is issued to activate state emergency response plans and to deploy response resources more effectively statewide. Specifically for the COVID-19 incident, a State of Emergency was declared to allocate funds where needed, and provide state emergency management more budget flexibility, increase the availability of critical supplies, protect consumers from price gouging, and allow more health professionals to respond to the virus. While declaring a State of Emergency does not immediately impact the University’s operations, we continue to communicate with state and local response officials to ensure our response to COVID-19 is well-coordinated and in the best interest of the health and safety of our community.

Where can I get a mask? 

The CDC does not recommend wearing a mask if you do not have symptoms. If you are sick, you will be given a mask when you see a healthcare provider.

 I have been told to “quarantine” myself. What does that mean? 

Quarantine in general means the separation of a person or group of people reasonably believed to have been exposed to a communicable disease but not yet symptomatic, from others who have not been so exposed, to prevent the possible spread of the communicable disease. The Student Health Services Website has additional answers to questions about self-quarantine on their website

What is considered “close contact?”

Close contact is defined as:

a) being within approximately 6 feet (2 meters) of a COVID-19 case for a prolonged period of time; close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a COVID-19 case

– or –

b) having direct contact with infectious secretions of a COVID-19 case (e.g., being coughed on)

What is social distancing? What are congregate settings?

Social distancing means remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.

Congregate settings are crowded public places where close contact with others may occur, such as shopping centers, movie theaters, stadiums.

What happens if a person tests positive for coronavirus? Who gets notified?

If a person tests positive for coronavirus, the local health department is notified, and begins the process of determining who is at increased risk and who needs to be notified, as well as any other precautions that need to take place. This is because once someone tests positive, it becomes a public health matter, and different protocols apply. The University would not typically be involved in notification of individuals unless it was at the direction of the health department.

I’m worried about another student being sick in my residence hall. What should I do?

In cases where someone is worried about another student being sick, they can email the coordinator for their particular residence hall with that information. Residence life coordinators are all mandatory staff, and they will be in their buildings throughout this period.  

If we get a case on campus, will the students who were granted the ability to stay on campus be forced to leave dorms/residence halls?

We are planning for a wide range of scenarios in order to best support our students while also following best practices to slow the spread of the virus and keep our community safe and healthy. 

While we work on the specifics of different possibilities, know that should it ever be necessary to tell all students to leave campus, we will work with those who can to make that happen.  We also clearly recognize that not all students have a place they could quickly go to. Importantly, under no circumstances will a student be left without a viable housing option.  We know students have a wide range of circumstances to deal with personally, and we will work with our students no matter what the scenario to help them through.

How can I be tested for coronavirus?

If a medical provider recommends it, students can be tested for the virus with Student Health Services. Students are not required to pay up front, and Student Blue does cover the cost.

I am a student studying abroad. What do I do?

At the direction of the UNC System, we have made the difficult decisions to suspend all study abroad programs that have not yet commenced, cancel Summer 2020 study abroad programs, and where possible and reasonable endeavor to bring students currently studying abroad home.

In making these decisions, the UNC System and UNCG have carefully considered the potential impact of the virus on our study abroad students and their families, both in terms of students’ health and safety, and their academic progress. It is critical we all do our part to slow the transmission of the virus to protect the health of others who may be at elevated risk and to allow the healthcare system to care for those who become seriously ill. Limiting travel is one way the University is actively trying to support this effort.

Because not all situations with students currently abroad are the same, we will work with each individual student to assess their situation and determine if and when exceptions can be made.

We know that our students have been looking forward to an exciting, challenging, and rewarding study abroad experience for many months, if not longer. We are making this difficult decision now because it provides students who have not yet begun their program with a timeframe to make alternative plans for the summer and to continue academic progress, while avoiding additional expense and health risks.

Students should explore UNCG’s Summer School registration, which opens April 1. Most courses are available online, permitting students to take classes from virtually any location. Registration is underway now. Units across campus will work with students to address specific needs in a manner that causes the least disruption possible to plans for on-time graduation.

The International Programs Center (IPC) will be working with departmental program directors to return recoverable costs as soon as possible. Please note this may take some time so we thank you in advance for your patience.

We hope many students will indeed have another opportunity to study abroad during their time at UNC Greensboro. Please contact study abroad advisors with any questions (by email: studyabroad@uncg.edu or by phone: 336.334.5404).

Will I get partially refunded for dining plans, housing, and parking?

We recognize the difficulties that have been created as students have moved out of residence halls, lost access to dining, and dealt with a wide range of individually unique challenges. We know that the financial implications of these changes are significant to many of our students and families. So, UNCG and all 16 other UNC System institutions have determined that students will receive prorated refunds for housing costs and dining plans for which payment has already been received. Refunds will be calculated based on when students without exceptions were required to vacate campus.

Over the next few days, UNCG administrators and UNC System leadership will be coordinating the timing and exact implementation of this decision. We will move as quickly as possible on this process as we work to provide support and relief to our Spartan students and families. More detail regarding the refund schedule will be shared as soon as possible.

When can I return to campus and retrieve my belongings?

We will begin a process of inviting students back to campus when it has been determined that it is safe to do so. Currently we are following the directives coming out of the governor’s office, and we are waiting to see if we are moving toward a “shelter in place” declaration. If such a declaration comes in the next few days, we will need to wait until it has been lifted to invite you back. Until then, the buildings are locked, and only Housing staff and University Police have access to buildings closed during the evacuation period.

When we do invite students back we will set up a reservation system so as to not overload the halls with elevators and maintain social distancing. We will generally do checkouts between 8 a.m. and 5 p.m. Monday through Friday. We will offer a limited number of opportunities later in the process for some Saturday checkouts.

If you have already removed all your belongings and have a key to return, you can come to our office in Jefferson Suites to drop it off, or you can mail it to us at:

Housing and Residence Life
PO Box 26170
Greensboro, NC 27402-6170

Be sure you pack the key securely and add tracking to your postage.

What is a stay-at-home order and what does it mean?

On March 25, Guilford County issued a stay-at-home order in an effort to combat the ongoing spread of coronavirus. This order includes UNCG and is effective Friday, March 27 at 5:00 p.m through Thursday, April 16. See the order here.

Generally speaking, these orders are designed to create a significant reduction in activity and keep people home as much as possible. For everyone: You should remain in your place of residence, leaving only for the essential reasons outlined in the order itself. There are exceptions. Residents are allowed to go to grocery stores, pharmacies, health care appointments, and outdoor exercise while maintaining proper social distancing. Restaurants are also permitted to offer take-out and delivery service.

The difference between a stay-at-home order and social distancing is that a stay-at-home order is a stricter form of social distancing meaning:

  • Stay home (stay unexposed and do not expose others)
  • Only go out for essential services
  • Stay six feet or more away from others
  • Don’t gather in groups

This means you can:

  • Go to the grocery, convenience, or warehouse store
  • Go to the pharmacy to pick up medications and other healthcare necessities
  • Visit a health care professional for medical services that cannot be provided virtually (call first)
  • Go to a restaurant for take-out, delivery or drive-thru
  • Care for or support a friend or family member
  • Take a walk, ride your bike, hike, jog and be in nature for exercise – just keep at least six feet between you and others
  • Walk your pets and take them to the veterinarian if necessary
  • Help someone to get necessary supplies
  • Receive deliveries from any business which delivers

This means you should not:

  • Go to work unless you are providing essential services as defined by this order
  • Visit friends and family if there is no urgent need
  • Maintain less than 6 feet of distance from others when you go out
  • Visit loved ones in the hospital, nursing home, skilled nursing facility or other residential care facility, except for limited exceptions as provided on the facility websites
  • Travel except for essential travel and activities

Higher education has been classified as essential. UNCG will remain open and operational as we have been, although non-essential services on campus are expected to be reduced, and we could continue to see changes to workforce policies and requirements. We will communicate specifics related to any HR implications of these orders as soon as we have them. Because of the action we have already taken, UNCG is prepared to adjust to these and future directives. Additionally:

Students:

  • All students without a previously approved exception should now be off campus and should not return to campus unless specifically directed to do so.
  • Online and remote delivery of classes will continue uninterrupted. Students should continue to follow the guidance of instructors on assignments. Faculty should consider the limitations on student movement, social distancing protocols, and access to materials in making assignments.
  • Jackson LIbrary is now closed until further notice, with online services available as previously announced.
  • Please refer to UNCG’s Keep Learning website for ongoing support and guidance as you transition to online learning.

Faculty:

  • Unless you have received an exception to conduct essential research activities, you should not come to campus.
  • Please refer to UNCG’s Keep Researching website for research-related guidance, exceptions, and up-to-date information.
  • You may return to campus to retrieve items to enable you to continue work remotely.
  • Please continue to review UNCG’s Keep Teaching website for updates, tools, and support.

Staff:

  • Only staff who work in functions designated by UNCG as essential should report to campus – and only if instructed by their supervisors to do so. All other employees should work remotely or be placed on COVID-19 Administrative Leave. Reminder: Employees who are teleworking should do so until further notice.
    • Examples of essential employees include facility maintenance, police and public safety, critical research and student residence personnel.
    • Employees performing administrative duties are expected to work remotely and restrict their campus presence to only specific activities necessary to enable remote work (e.g. picking up mail).
  • All supervisors who previously designated employees as mandatory will be contacted by divisional leadership to review those designations again in light of this order.
  • If you are unclear if your duties can be performed remotely, consult your supervisor directly.
  • Human Resources will provide additional information to supervisors this week about other HR-related COVID-19 updates.